How long does the hair take to arrive?
Most hair orders are delivered within in 4-8 Business days (excluding weekends and holidays) with 6-7 days being the average time from order to doorstep.
How many ounces in each bundle?
Each bundle is 3.5oz unless otherwise indicated.
How can I track my order?
Once your order is in the process of being shipped you will be automatically notified via paypal and provided with a tracking number.
What colors does the hair come in?
Because the hair is completely virgin and unprocessed the hair only comes in a natural black which is the equivalent to a #1B
Can I pick up my order when it comes in?
Unfortunately at this time there will be no pickups. All orders will be shipped.
How do I care for my hair?
The best way to care for your extensions is to treat it like it is growing out of your head. Prep your extensions with a gentle cowash when your receive it. Feel free to seal your wefts. Akuwa's Hair Affair recommends the weft sealant from Hairextensions101.com. Gentle shampoos and conditioners work best with the hair, (organix brand, mixed chicks, herbal essences, Nunaat are some recommended brands) and a wash and condition every 2 weeks would be ideal. Air drying of the hair is the best option but gentle blow drying is also a possibility. A mild hair oil like Moroccan argan oil, or macadamia oil is a good option for shine and manageability. To preserve the longevity of your extensions try to use the fold over method when sewing in your hair as to avoid the cutting of the weft.
Is the hair hand wefted or machine wefted?
Filipino hair comes in hand wefted. All other hair is machine wefted.
Do you accept returns/refunds?
Due to the nature of our products, returns and/or refunds are NOT accepted. All sales are final with the exception of cancelations requested within 30 minutes of order placement. Please be sure to ask all questions before purchasing. If an issue exists please be sure to email your concerns and rest assured you will receive a response and a resolution. We are committed to superb customer service!
Shipping
All packages are shipped via USPS Standard Flat rate services. Insurance and signature requirement is not automatically added. If you would like to add insurance or signature confirmation to your shipment please contact me via email, as these option require additional fees.
Orders will NOT be shipped to unconfirmed addresses without contact received from the buyer via email and confirmation of the buyers billing address. This information will be passed on to paypal for verification. This measure is in place to ward off fraudulent activity. Information requested for unconfirmed addresses must be received within 5 days. If, the information is not received within 5 days the order will be cancelled.
Orders will NOT be shipped to unconfirmed addresses without contact received from the buyer via email and confirmation of the buyers billing address. This information will be passed on to paypal for verification. This measure is in place to ward off fraudulent activity. Information requested for unconfirmed addresses must be received within 5 days. If, the information is not received within 5 days the order will be cancelled.
